Shipping & Delivery
* Please note: During sale or promotional events, delivery may take longer than the typical stated delivery times above.
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. strikes, floods, bushfires, train derailments etc.).
1. How much does shipping cost?Shipping costs depend on your order value and the delivery method you choose.
Standard Shipping & Pickup Point Delivery
Shipping fees are calculated based on your order total:
Orders $0 – $19.99: $15.80 USD
Orders $20 – $29.99: $12.80 USD
Orders $30 – $49.99: $9.80 USD
Orders $50 and above: Free Shipping
Express Shipping
Flat rate: $19.95 USD
Express Shipping is a premium service and is not eligible for free shipping offers.
2. What is the difference between Standard Shipping and Express Shipping?
Standard Shipping
Delivery time: 7–12 business days
Lower shipping cost
Free shipping available on orders over $50
Express Shipping
Delivery time: 1–2 business days
Fixed shipping fee of $19.95
Designed for urgent deliveries
3. Is Pickup Point delivery cheaper than home delivery?
Pickup Point delivery follows the same shipping fee structure as Standard Shipping and may be more convenient if you are not available to receive home deliveries.
4. How does free shipping work?
Orders $50 and above qualify for free Standard Shipping or Pickup Point delivery.
Free shipping does not apply to Express Shipping.
5. Will I pay shipping twice if I choose Express Shipping?
No.
You only pay one shipping fee based on the delivery method you select at checkout.
6. How long do I have to collect my order from a pickup point?
You have 10 calendar days to collect your parcel once it arrives at the pickup point.
Please bring:
A valid form of ID
Your order number
7. How can I track my order?
Once your order has been shipped, you will receive an email with:
Your tracking number
The courier details
You can track your order directly through the link provided in the email.
8. Who can I contact if I have questions about shipping?
If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team. We’ll be happy to assist you.
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